Inquiry

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・Before Contacting Us

Your email address

Subject

Description

Please enter the details to your inquiry. Our Customer Support Agent will get back to you as soon as possible.

In-app Nickname

category

Problems purchasing in game currency

Regarding Malicious Acts/Violations

OS Type

OS Version

Device Model

Device ID

Application Version

Attachments

Add file or drop files here

{
    "hukkyu_kisyuhenkou_check": "Yes, I have changed my device",
    "hukkyu_shiyoukahi_check": "I can still use my previous device",
    "requests_required_text": "",
    "category": "Categories",
    "description_select_category": "Please select a category",
    "category_hukkyu": "Account Issues",
    "description_huguai": "*We cannot guarantee that we will provide individual replies for inquiries on errors/issues.",
    "description_shitumon": "*We may take some time in replying to your inquiry, or may be unable to provide a reply, for cases where the answers to your question could obstruct the enjoyment of the game. ",
    "description_goiken": "*We cannot guarantee that we will provide individual replies for inquiries on opinions/requests. ",
    "description_fusei": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter.",
    "description_sagi": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter. ",
    "sub_kakin": "Problems purchasing in game currency",
    "user_name": "In-app Nickname",
    "hukkyu_name": "Nickname of the account you would like the transfer code for",
    "hukkyu_mycode": "ID of the account you would like the transfer code for",
    "hukkyu_kisyu": "Device you used to play the account you would like the transfer code for",
    "hukkyu_shiyoukahi": "Are you able to use your previous device?",
    "hukkyu_kisyuhenkou": "Have you changed your device?",
    "hukkyu_other": "",
    "text_kakin_ios": "1. Purchase Item Type and Price
→
2. Number of Items Purchased
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3. Purchase Date and Time (Example: 10/09/2020 15:35, etc.)
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4. Order Number (10 alphanumeric digits) mentioned in the receipt email from Apple. 
※If your purchase status is [On Hold], please contact us after <Purchase Completion>.
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5. Do you agree to the distribution of the purchased item?
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※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Apple] or your [purchase history which can be confirmed via iTunes(PC)].

※If you are unable to receive our automated reply email, please contact us again after modifying your domain settings so that you are able to receive emails from [support@meta-livly.zendesk.com]. ",
    "text_kakin_android": "1. Purchase Item Type and Price
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2. Number of Items Purchased
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3. Purchase Date and Time (Example: 10/09/2020 15:35, etc.)
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4. Order Number mentioned in the receipt email sent from Google Play. (Example: GPA.1234-5678-9012-34567)
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5. Your Google Account (Example: ***@gmail.com)
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6. Do you agree to the distribution of GP? (Yes/No)
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※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Google Play] or your [purchase history which can be confirmed via Google Play].

2. Date and Time of Occurrence  
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3. Which Screen/Place the Issue Occurred 
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4. Details of the Situation
*Please provide as much details as you can, including the circumstances and situation leading up to the issue. 
→",
    "text_hukkyu": "1. Meta Livly ID
※This ID is different to the one you have set yourself. Please confirm your ID via [Submenu → Upper-right of the screen], or [Submenu → Setting → Display ID].
→
2. Date and Time of when you started playing Meta Livly
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3. Last login date and time
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4. Date and time of when you last took care of your Livly
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5. Date and time of when you last acquired an item and its name
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6. Device used to play the game
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7. ID you have registered on your own (if you have completed account setting)
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8. Level on your last login 
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9. Please describe the issue in as detail as possible
→ ",
    "text_fusei": "1. Name of the user who committed malicious actions/violations 
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2. ID of the user who committed malicious actions/violations 
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3. Date and time of the malicious actions/violations 
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4. Where the malicious actions/violations occurred
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5. Details of the malicious actions/violations
→ ",
    "text_sagi": "1. Nickname of the user who conducted the scam 
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2. ID of the user who conducted the scam 
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3. Date and time of when you sent the present(s)
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4. Item(s) you had sent as a present
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5. Item(s) you were supposed to receive 
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6. Date and time of when you had promised to do the exchange on your Message Board 
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7. Message Board where you promised the exchange
Example: Let’s exchange/MY Message Board, etc.
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8. Please describe the issue in as detail as possible
→ 
"
  }